Returns & Exchanges

At City Grounds, we want you to be fully satisfied with your ride, which is why we offer a 30-day return policy on all uninstalled and original-packaged cycling gear. If your purchase doesn't meet your expectations, our streamlined process ensures you get back on the road as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original manufacturer packaging and include all manuals and accessories to ensure a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your box.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned gear at our warehouse, we will issue a refund to your original payment method within 5-7 business days.